How to deal with the problem that intelligent locks failed to recognize and lock up the system?
Recently, a user of a smart lock posted that due to their fingers being wet, they repeatedly failed to unlock with fingerprints, resulting in the smart lock system being locked. So the user asked, why can't the password be used?
In fact, the most correct and best solution for the situation encountered by the user should be to wipe their hands before recognizing. Because most of the fingerprint heads of smart locks are currently made of semiconductors, the recognition rate will inevitably decrease when there are water or oil stains on the fingers.
Looking at the security protection mechanism mentioned by the user again, the editor believes it is very necessary. In fact, the application of this security protection mechanism is very common. We often encounter this situation in smartphones, online banking, and other scenarios that require account login - that is, when entering passwords or other verification methods fail too many times, the device will lock up for a few minutes. In some important scenarios, when locking reaches a certain number of times, it is necessary to contact a dedicated person to unlock. The original intention of this security mechanism is to prevent malicious cracking.
Taking passwords as an example, if there is no such pattern, criminals can try to uncover passwords through password combinations without any concerns. With a protective mechanism in place, once locked in, it not only delays the time to be cracked, but also puts pressure on the psychology of criminals. Not only that, many smart locks will also push notifications to the user's phone after multiple verifications of the locking system, issuing warnings.
Moreover, smart locks are different from scenarios such as mobile phones. Mobile phones are generally privately owned and there is generally no malicious cracking. The probability of encountering malicious cracking is much higher when smart locks are exposed for a long time and fixed at the entrance door. So, from the perspective of product security, the protection mechanism of smart locks is very necessary.
However, the user's roast also has some rationality, because most of the smart locks are used by many people in one family, and each person's use habits are different. Compared with private devices such as mobile phones, the use environment is more complex. If it is used by the elderly or children, there will be more cases of recognition failure. If users encounter some emergency situations, their tolerance for such situations will be very low. There are similar situations where users have to wait outside for 5 minutes every time they fail to recognize and lock the system, and finally have to provide cards for the elderly and children.
In response to this situation, the editor provides some solutions:
From the perspective of consumers, it is recommended to consider the usage habits of different family members when purchasing smart locks. Priority should be given to unlocking methods with strong environmental adaptability, such as facial unlocking, vein unlocking, etc. Secondly, mechanical keys should not be placed indoors as they can also be unlocked when the system is locked.
From the perspective of industry professionals, it may be possible to consider conducting relevant technological research and development for such situations, and adding some more suitable emergency plans. Taking mobile phones as an example, some phones can be unlocked by answering security questions after being locked; Some can also be unlocked through activation codes and other information. In addition, according to some developers, the method of unlocking passwords, as mentioned at the beginning of the article, can also be achieved.
In summary, the current smart locks may still have some shortcomings in usage scenarios for some users. However, from the rapid development trend of smart locks in recent years, both product structure, functions, and cloud services are rapidly improving. In the future, ultimate safety and intelligence will coexist on smart locks, bringing convenient travel experiences to thousands of families.
*Originally from Intelligent Door Lock Research Pro, if involved in copyright issues, please contact us for prompt deletion.